"Add Examples" Button

Question

Hi all,

Just after some ideas on how this can be achieved really.

We use Jira for Incident management amongst other things, and want to have an "add example" button that pops up a screen where someone can put in examples of the incident being managed, that adds the examples to a field - but without affecting anything else (eg it doesn't transition the issue or make any amendments other than appending whatever is entered.

So, can this be done, both generally and specifically with the "appending" bit, I can't see that there is any way to have it append rather than replace what is already there?

The reason we want this is because they become unmanageable if they are being added as comments

Callum Carlile _Automation Consultants_ · Answer

@John Wood Yeah this is kind of a workaround and it can be a pain having a whole bunch of transitions, but it is the only way that you'll get a screen to pop up on another screen.

The 'cleanest' way to do this would just be to click on the field (assuming it is on the 'edit' screen for that issue type) and add the example directly to it, but if need this to be on an additional screen, it would need to be a screen on a transition

John Wood_uy8xzn · Answer

We did consider that (and may end up having to do it like that) but it doesn't feel right - like it is a workaround rather than a "proper" solution - we have lots of statuses and transitions and it's a lot of work (and then maintenance on future process changes) to add them in this way.

Like I said, might end up having to be done like this, was hoping there was a ...cleaner(?) way of doing it.

Callum Carlile _Automation Consultants_ · Answer

Hi @John Wood

This can be done in a sense. You could add a transition to the same status as the one the issue is currently in, and on that transition, add the screen with the Examples field (just a multi-line text field I guess?)

This would keep the status and everything else the same, but it gives a nice separate screen with only this field on for you to add examples to the issue.