Adding a custom field to email notification does not work...

Question

Hallo,

i´m trying to add a custom field to the issuecreated mail notification by folowing the howto

It basicly works, but i do not get the field rendered in HTML or the value from the issue.

Any idea what i missed on this basic task?

Thank you...

Christian

Boris Berenberg - Atlas Authority · Answer

Are you sure the value you're looking for exists in all notification contexts? For example, does that custom field have a value when that issue is created?

We make Notification Assistant for Jira (web/marketplace)which allows you to easily pick which fields go into your emails via the UI, and then tailor the templates to match specific triggers like events, and filter notifications to match specific JQL. That way in one project you can have an email template that shows Customfield 1 on Issue Create, and Customefield 2 in the other project.

Daniel Ebers · Answer

Hi Christian,

did you insert all the required velocity code from article 4.) of the link you provided (chapter: "Edit the velocity template / Html format" to your velocity template?

Did you also make sure that the proper Customfield ID is selected by 'customfield_id' and the template is referenced in the 'issuecreated.vm'?
Please note that you have to repeat the steps for all templates you want the Custom Field to show up. I only mentioned 'issuecreated.vm' as you showed the screenshot of the "Issue Created" mail.

Cheers,
Daniel