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Notification for particular customer

Eugene_pvjtga

I'm a newbie to JSD.

I created a new project and workflow with approvals.

I have some agents and some customers.

I’d like to send all notifications for all steps (issue created, moved, closed, commented, assigned, etc.) for 1 customer (Manager of other customers).

I can’t create ‘Customer Notification’ only for this particular Manager. There are 2 possible cases: ‘Reporter’ and ‘Customers involved’.

I created Notification Scheme and added this 'Single User' to all events, but He doesn’t receive notifications except for “Request created”.

I don’t know how I can send all notifications to the Manager.

We use Server version of JSD.

Would you help me? I would appreciate any help.

Thanks and Regards, Eugene.

Accepted answers

All comments

Thomas Deiler_db00h3

Dear @Eugene ,

"Notification Schemes" respect only JIRA Core/Software and SD Agents, but not customers (that do not consume a license).

Is the "particular Manager" a customer? If yes, you need to configure "Custom Notifications". Refer to this link for details.

So long

Thomas

Jack Brickey

Customer notifications are configured under project settings > customer notifications not under project settings > notifications which applies to licensed users of the application. You can’t setup a specific notification on a customer by customer basis.

one thing you can look at is using the built in automation to send notifications to a specific customer but this has its limits and must be done with care, tight conditions.

Eugene_pvjtga

@Thomas Deiler thanks for the response

Yes, the Manager is a customer.

When I try to configure "Customer notification" I see this:

But the Manager is not a reporter and I wouldn't like to send a notification to all "Customer involved", only to a particular Manager.

Thomas Deiler_db00h3

Dear @Eugene ,

what you plan to do is, to involve a manger for a "signing process". I configured this on an on-premise Jira. Need to have a closer look how this will work on cloud ...