Windows AD Sync works for Confluence but not JIRA

Question

Hey All!

So interesting issue, the LDAP configuration is the same for our JIRA and Confluence (which are application linked). However I did create the groups in AD after I created them locally for JIRA, once I did them in AD - Confluence ( I did not create local groups originally in Confluence) was able to sync and grab them. When I deleted those groups (same name btw) from the internal JIRA group, they won't pull from AD. I even ran a resync on that user directory.

Any thoughts as why I can't get them to sync on JIRA, hopefully, it's not because they were a local group first. That would be crazy if it wouldn't sync because of that. User Directory for each JIRA and Confluence is Read Only w/ Local Groups.  Its just odd that Confluence pulled the groups without issue.

Hernan Halabi - Elite IT Consulting Group · Answer

Not much that I can think of, can you validate at the db that the local groups aren't still listed there? Maybe they are even though you deleted them from the UI and that is causing conflict

Dan_uug3zs · Answer

We don't have the resources for standing up another instance to test. Any idea of where to start, or is there something I can do to force this sync even though I already have. I am quite puzzled to say the least at why JIRA won't grab groups from AD but has no issues grabbing new people that have been placed in AD.

Hernan Halabi - Elite IT Consulting Group · Answer

In theory yes but you can never know. What happens if you do that on a clean instance?