Slack & Jira integration Failed to save configuration

Olga Videc

Hello, 

Has anyone come across this error 

Failed to save configuration. Try again by refreshing the page or reconfiguring the channel.

I use this JQL and it doesn't want to save

((created >= startOfDay() AND created < startOfDay(8h) OR created > startOfDay(18h)) AND (created >= startOfWeek(1d) AND created <= startOfWeek(6d))

OR

(createdDate >= startOfWeek() AND createdDate <= startOfWeek(1d) or created >= startOfWeek(6d) AND created <= startOfWeek(7d)))

AND

(reporter in (membersOf("Group")) or Organizations in (Org_1, Org_2, Org_3) or (priority in (Highest, High)))

Luiz Silva

Hey @Olga Videc,

I'm sorry you've had some trouble with the integration.

As for the first query, it seems there's an unexpected additional parenthesis at the beginning. I've tried it and it seems to work like this:

(created >= startOfDay() AND created < startOfDay(8h) OR created > startOfDay(18h)) AND (created >= startOfWeek(1d) AND created <= startOfWeek(6d))

The second one has an unexpected parenthesis at the end. It worked for me like this:

(createdDate >= startOfWeek() AND createdDate <= startOfWeek(1d) or created >= startOfWeek(6d) AND created <= startOfWeek(7d))

The third one also worked for me as long as there the group and organizations referred there existed.

 

The JQL editor should give you a hint when the JQL is broken, like this:

Or this:

If you are not seeing hints and errors, please check:

• Your browser has JavaScript enabled.
• There are not errors in your browser console that could be preventing the integration of working.
• That you have the latest version of the integration.

 

I hope that helps and that you can find a solution for your issue. let us know otherwise.

 

Cheers!