I am not receiving emails when "Alert user" Automation event fired.

Question

I created a new Automation rule that alerts users when a certain Component is added to a servicedesk call. I created a test service desk call with that Component, and if I go to "View log" for the Automation rule, it says the "Alert user" event was "Success." However, I did not receive an email alert. What could be the issue?

Mr_ Snrub · Accepted Answer

Using the "Notification Helper" helped me figured it out. It is because the "Mr. Snrub does not get notified of their own changes." condition.