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Will renaming JIRA Serivice Desk status Completed to Complete mess anything up?

Kira Graf_vzaz6v

Other workflows in other projects use a state called Complete, when we installed JIRA Service Desk it added the status Completed and it's causing confusion. I saw here that Service Desk allows you to rename statuses, but end states like Completed are sometimes treated differently.

Before I merge the states and potentially mess everything up, does anyone know if renaming the Completed state has any downstream consequences? We're not in the cloud in case that makes a difference.

Thanks,

Kira

Accepted answers

Jack Brickey

it won't break anything but any projects/issuetypes that use the workflow that has Completed will experience the same change. If that is not desired for all projects then copy the workflow and associated the new modified one w/ the desired project.

All comments

Jack Brickey

Kira Graf_vzaz6v

Great. Thank you for the quick reply.

Viktor_kre7k4

You will have to update any queues and dashboards that use that status in JQL.

If any automation or addons uses that name, that will affect it too.

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