nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Issue approval does not transition to next status

Miguel Santos_gfm528

I have a status that I configured with an approval. It gets approvers from the CAB field, considers all approvals and has the correct statuses to transition to based on the action.

When in the issue, I press the "Approve" button and it does not transition to the "Approved" status. Neither does it transition to the "Not Approved" status when I press "Decline". What am I missing? I have tried with one and multiple users in that field.

Accepted answers

All comments

skadathala

Hi @Miguel Santos ,

For this u can just can write an Automation rule, so that it will be triggered same as you given.

Miguel Santos_gfm528

Hello @skadathala ,

Thank you for your reply.

I tried the following rule:

It basically says that, when an approval is required, and the issue is in the "Approval" status AND the approval = approved(), it transitions automatically to the next status. When the issue is in the "Approval" status AND NOT approval = approved(), it transitions to the "Closed" status.

This does not seem to work, when I press "Approve" or "Decline" it still does not do anything, is my rule not created correctly?

skadathala

Hi @Miguel Santos ,

Please Follow this if " Issue created, Issue matches Request type or Get Approvers from = then select Field to this Edit Issue select fiels "Approvers"

Write as it is then it will trigered

skadathala

* Field

Viktor_kre7k4

Can you check for anything relevant in the logs? Last log addon can help.

More screenshots would be nice. Workflow. Approvers. Approvals. Issue before approvals and after approvals.

Miguel Santos_gfm528

Hello @Viktor ,

Thank you for your reply, and I apologize for the late response.

I installed the addon you recommended, the following entry is added when I approve the issue:

2020-02-17 10:36:13,814+0000 PsmqAsyncExecutors-job:thread-178 WARN hdagent 636x29601x1 1w52xkv 0:0:0:0:0:0:0:1 /secure/WorkflowUIDispatcher.jspa [c.atlassian.ozymandias.SafePluginPointAccess] Unable to run plugin code because of 'com.atlassian.servicedesk.api.NoSuchEntityException - The request type you are trying to view does not exist.'.

I don't understand the relation to the problem because the approval is not executed through a plugin.

The workflow:

The approvers will be any users in the CAB field, following this approval configuration:

This is the issue before entering the approval phase:

This is the issue in the approval phase (not the same issue but it follows the same workflow):

For both of those issues, the approver is the same.

Viktor_kre7k4

The image does not include the Approvers and CAB, can you post the whole issue screenshot?

Miguel Santos_gfm528

Hello @Viktor ,

I apologize again for the late reply. Here is what you requested:

Thank you.

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

server

jira-service-desk

jira-core

jira-service-desk-server

workflow