Tickets by email - chose the assignee via Handler parameters

vincent beudez

hi,

Received emails create tickets in jira when sent to support@company.com
By default, tickets are assigned to the project manager. But if the email is sent to person@anothercompany.com with cc: support@company.com, then the ticket is affected to "person@anothercompany.com".

Is that possible to force the assignation to the project manager, like this, in the handler parameters:
handler.params: project=PROJECTXXX, Contact=1, issuetype=13, Assignee=projectmanager@company.com, catchemail= support@company.com , notifyusers=false, createusers=true

Thanks,

Vincent

Ivan Tse

Vincent,

I think you want to use "ccassignee=false" in your handler parameter. It will turn off auto detection of users in JIRA and I think just assign it to the project's project lead.

ccassignee — if the To or Cc field of an email contains the address of a user already present in JIRA, then by default JIRA will assign the issue created from the email to that user. JIRA will attempt to assign the issue to a user from the To field first, then the Cc field, if it cannot find a match in the To field. If you do not wish JIRA to automatically assign issues in this way, then set ccassignee to false.

FYI, I don't believe "Contact" is a valid parameter.