Service Disk wont installed

Question

I have remarked last time I want to upgrade our Jira-Server that JSD is in state "licensed but not installed".

* Jira Service Desk 4.6.0
* Jira Core 8.6.
* Jira Software 8.6.0

What I have done until now to get rid of it (reading all the posts concerning this problem):

* Raise system memory
* Raise plugin timeout
* Rename installed plugins
* Delete plugin cache (osigi-plugins and bundled plugins)
* Delete all Servicedesk and Jira-Servicedesk Plugins

Has any one an idea?

Mike_pfalli · Answer

Glad to hear it!

unknown · Answer

Hi Mike, Thank you for replying. The log was not informative in this case. But I read again all posts concerning this issue and I realized that I had missed the hint regarding the SQL query and the disabled plugins: SELECT * FROM pluginstate where pluginenabled = 'false'; I change the state of the JSD-Plugin and restart Jira. Then the issue was gone.

Mike_pfalli · Answer

Are you seeing any error in the JIRA home /log/atlassian-jira.log when you install the add-on?