nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Issue with long authorization

Виталий Турченко

Hi all.

Situation: no Confluence user has logged in for a long time (at night, for example). The first user who tries to log in will be forced to wait a long period of time on the login screen before entering Confluence. If immediately after this the same or another user logs into Confluence again, everything will happen quickly. After a few hours have passed, the situation will happen again. What could be the problem with authorization?

Our Confluence does not use AD autorization.

Thanks!

Accepted answers

Shannon S

Hello,

Welcome to Atlassian Community. It's nice to meet you!

Is your Confluence site only using the internal Confluence directory for user management, or do you use Jira or something else?

What version of Confluence are you using? Could you have a look at the Confluence Server Logs and let me know the stack trace you receive when you try to login when it takes a long time? Make sure to compare the timestamp with the time that you triggered the problem.

Thank you for your help.

Shannon

All comments

Shannon S

Hello,

Welcome to Atlassian Community. It's nice to meet you!

Is your Confluence site only using the internal Confluence directory for user management, or do you use Jira or something else?

Thank you for your help.

Shannon

Виталий Турченко

Thank you for you reply!

1. Our Confluence site only using the internal Confluence directory for user management.

2. Version of Confluense is 7.1.0

3. Where I can find the stack trace? I download zip with Confluence Server Logs... and?

Shannon S

Hello,

Thank you for confirming.

To find your stack trace, I directed you to the Confluence Server logs documentation. Have you had a look at that yet? It lets you know where in your server logs you can see the log files. If you don't have direct access to the server, you'll want to get your server admin involved.

The .zip file you're referring to is something else; that's the Support Zip that can be obtained for the purpose of sending in on a support case. You can also see the logs there, but it's best if you tail the logs on the server as the error is occurring so you know for sure which error is caused by your actions.

Let me know if you have any trouble!

Regards,

Shannon

Виталий Турченко

Hi Shannon!

In \Atlassian\Confluence\logs directory I see txt files only... For example catalina.2020-03-03 But I can not find here "stack trace" :-(

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

confluence

server

confluence-server