Can Atlassian Access be added to an existing organization?

Question

We'd like to integrate SAML 2.0 SSO with our Atlassian cloud suite.  However, when you attempt to subscribe to Atlassian Access, the site forces you to create a brand new organization.

Is it possible to add Atlassian Access to an existing organization instead?

Dave Meyer · Answer

Hey @Justin Wienckowski ,

It sounds like you may not be an administrator for the organization that your site is a part of. It requires a separate "org administrator" permission that sits above both the "site-admins" group (which makes you an administrator of your site) and the "administrators" group (which is used for Confluence administration).

If you contact our support team, we can help you identify who the administrators are and they can add you. I apologize for the difficulty you're going through.

https://www.atlassian.com/company/contact

Justin Wienckowski · Answer

I'm afraid neither of these approaches worked.

When I use "Get Started" from https://www.atlassian.com/software/access, my existing organization does not appear in the list to select.  I am in both the site-admin and administration groups.

When using the second link you suggested, the instructions state:

From your organization at admin.atlassian.com, go to any of the pages for Atlassian Access features (e.g. User provisioning, Two-step verification) and click the Learn more button.

None of these options appear in the admin console for me, and the options that do appear do not contain an upsell for Atlassian Access.

Am I missing some sort of permission?

Dave Meyer · Answer

Hi @Justin Wienckowski , that's strange. If you click "Get started" on https://www.atlassian.com/software/access it should take you to a screen where you can choose from your existing organization(s). We'll look into it.

In any case, if you can access your existing organization from admin.atlassian.com, you can follow the instructions here to start a free trial https://confluence.atlassian.com/cloud/atlassian-access-security-policies-and-features-938859736.html#AtlassianAccesssecuritypoliciesandfeatures-SubscribetoAtlassianAccess