Complete an issue in un-ordered way

Question

Hello all,

A short background, I am working on a service desk for a department. The issue may require multiple steps to complete but it does not have to be in order. For example, once the user create the request, my workflow continues as follow: Open > Work in progress > To do #1 > to do #2 > to-do #3 > Done > Close. Basically, I want our agents be able to pick which one to do without waiting for the pervious one to finish.

Any help will be much appreciated.

Thanks

Dirk Ronsmans · Answer

True, but I feel that subtasks would provide more structure as you can describe the task and assign to another team/person.

Andrew Laden · Answer

Another option would be to use a checklist custom field in the issue field to list each task. There are a few good checklist addons in the marketplace.

Dirk Ronsmans · Answer

Hi @anoeil.roeil ,

I think the easiest way to do something like this is to create subtasks on your issue.

This way you can build some kind of TODO list that can be handled seperatly, once all subtasks have been completed you can close the request.

https://confluence.atlassian.com/adminjiraserver/configuring-sub-tasks-938847874.html

You could create them manually each time depending on what needs to be done or use something like Scriptrunner/JWT to automate this.