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Can't remove created App

unknown

Hello,

i created an App (https://developer.atlassian.com/apps/create).

And tested some Request with my REST API.

Now i want to delete the App but get the message:

"We couldn't delete this app, as it is currently installed somewhere. Uninstall it from all applications and try again."

If i go in the Admin Overview "https://admin.atlassian.com/"

I find the App under "Connected apps". But i can't remove it there.

What do i need to do to delete the App?

Accepted answers

All comments

Petter Gonçalves

Hello @[deleted]

Welcome to Atlassian Community!

Per your description, I believe you are using a Jira Server instance where you are not being able to uninstall an App. Is that correct?

In Jira Server, you can uninstall an app by simply removing its Jar file from the file system. These would be the steps:

Shut down the application instance.

Remove the JAR file from the app directory applicable to your host application. For example, in JIRA:
If you are removing a version 1 plugin, remove the JAR from your JIRA installation directory under:

webapp/WEB-INF/lib/

If you are removing a version 2 plugin, remove the JAR from your JIRA home directory under:

<jira-home>/plugins/installed-plugins/

Start the application instance again.

For more details, you can check the documentation below:

- Uninstalling an app by removing its JAR file

Let us know if you have any other questions.

Lain Taljuk

Did you find the answer? I have the same issue, I'm getting "We have not been able to revoke access at this time. Retry later"

Vladimir Kondratenko_h1pgek

same issue

Vladimir Kondratenko_h1pgek

@Petter Gonçalves doesn't work for me, when I'm trying to revoke access of third party app I receive an error. Here is the response:

{
"errors": [
{
      "message": "Service not permitted: Request failed with status code 403",
"category": "NotPermitted",
"type": "ConnectServiceError",
"path": [
        "UserGrants"
      ]
    }
  ],
"data": {
    "UserGrants": null
  },
"extensions": {
    "errorNumber": 1
  }
}

POST /gateway/api/directory/graphql?q=RemoveConnectedApps

What should I do?

Joerg_l3i2n0

I am also experiencing the same issue with Confluence Cloud after creating an OAuth 2.0 app and successfully authenticating with it) getting a token and being able to run requests). The app is not installed on the Confluence Cloud instance, i.e., does not show up as installed there with other system or Marketplace apps. The audit log also shows a user being created which does not show up in the user list. Any ideas?

Screen Shot 2021-04-19 at 6.20.11 PM.png

sdudik

Did you guys find the answer ?

Paul Winstone

I have the same problem.

I confirm delete and then get a message

We couldn't delete this app, as it is currently installed somewhere. Uninstall it from all applications and try again.

This may be true but it would be useful to know where it is installed.

I cannot see it in Confluence or Jira in the UPM

Matthew Kite_g2x9sk

Your atlassian administrator needs to Uninstall the connected app from your site via admin.atlassian.com. Once they have done this, you should be able to delete the app.

Admins can find the installed apps under Connected apps within their respective site at admin.atlassian.com

Sometimes the admin might find the app cannot be uninstalled when the uninstall button is clicked. If this happens, the admin can try navigating away, returning to the connected apps screen and click the uninstall button again on the app.

The uninstall button can be found under the Manage link next to the app on the Connected apps screen.

Aleksandar Aleksandrov _Nemetschek Bulgaria_

I fixed the problem by copying the app ID from the developer console and pasting it into the manifest file app id (app/<copied id>) then running the install process again (forge deploy and forge install) . This completed the installation successfully and after that I was able to delete the app.

Alexander B_r3eicb

Same problem here... 3 years later

Brock Jolet_wkfaaa

This is the actual solution.

Brock Jolet_wkfaaa

This is the solution: https://community.atlassian.com/t5/Jira-questions/Re-Re-Can-t-remove-created-App/qaq-p/1967968/comment-id/523255#M523255

Alexander B_r3eicb

Your atlassian administrator needs to Uninstall...

Well this doesn't help at all when you joined an organization where you can't contact the administrator (maybe due to e.g. inactivity).

Admins can find the installed apps under Connected apps within their respective site at admin.atlassian.com

This installs the app for the complete organization and not just a single user.

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