Custom Insight fields not unable to be reviewed when requesting a change via the customer portal

Mark_Stray

Hi,

 

I have setup custom fields for insight in JIRA. This works when raising a change through JIRA Service Desk. However when the customer raises the request via the portal the fields are not presented.

Once the ticket is raised a service desk user can edit and the Issue and the custom Insight fields are there.

 

I have enabled to Insight to communicate with JSD.

regards Mark

Gyorgy Dani-Rauf

Hi Mark,

Did you check the Show object picker on customer portals in the insight custom filed configuration?

Did you add the filed to the create screen?

Br,
G