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I can't upload or download files

Judy Seils

I am unable to upload or download files from our Jira tasks. The icons that show the files look 'blank' as if the links are not there.

Accepted answers

Alison_xw19ng

Sorry that you experienced this, there was an incident reported on the Jira Software Statuspage: https://jira-software.status.atlassian.com/incidents/yqpv3nqhsh6v

Looks like the issue has been resolved but you can check the status page in case of future incidents.

All comments

Sandra Cerqueira_ltkd3k

I have the same bug on my side can not upload files on the descripcion box

Mark Brown_5u9s4y

Me too

Lesley Hawkins

We cannot upload files to Description field - receiving "couldn't save your content"

Aura Albores

I have the same problem... What should I do? please help!

Susan Sherrick

We are unable to upload or download attachments in ServiceDesk and JIRA, and are receiving error:

"This page isn't working.

api.media.atlassian.com is currently unable to handle this request.

HTTP ERROR 500."

Vladan Petrovic_11urzy

Same here...it looks like it is affecting a lot of people. All prev. attachements have lost their links and new ones won't upload??

Judy Seils

It seems to be working now

Mark Brown_5u9s4y

Thanks for the quick fix!

Alison_xw19ng

Sorry that you experienced this, there was an incident reported on the Jira Software Statuspage: https://jira-software.status.atlassian.com/incidents/yqpv3nqhsh6v

Looks like the issue has been resolved but you can check the status page in case of future incidents.