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Stuck "Uninstalling previous version"

Adria Alonso

Hello community,

I'm upgrading jira to 8.7.0.

But it gets stucked "Uninstalling previous version"

Another thing I found strange is that for the first time the setup wasnt able to auto-locate the jira existing directory and I had to manually select it.

Since it gets stucked at that point, is there any logs or smthng I could look at to debug this?

Thank you in advance.

Accepted answers

Adria Alonso

I've Solvet it!.

Just here to share the resolution.

We were using Jira in another language in order to test a plugin
I changed Jira to the language it was before the change (Moving to the snapshot before the upgrade) and the SetUp was able to find the correct folder from the begginning.
Upgraded succesfully.

FYI @Atlassian

All comments

Adria Alonso

When you close the installer properly it creates a error.log file in the location where you executed it:

Any help would be appreciated

java.lang.InterruptedException
at java.lang.ProcessImpl.waitFor(ProcessImpl.java:451)
at com.install4j.runtime.installer.helper.versionspecific.NoHelper.waitForOrTerminate(NoHelper.java:100)
at com.install4j.runtime.installer.helper.versionspecific.Java8Helper.waitForOrTerminate(Java8Helper.java:19)
at com.install4j.runtime.installer.helper.versionspecific.VersionSpecificHelper.waitForOrTerminate(VersionSpecificHelper.java:83)
at com.install4j.runtime.installer.helper.launching.LaunchHelper.launchApplicationDirectly(LaunchHelper.java:194)
at com.install4j.runtime.installer.helper.launching.LaunchHelper.access$000(LaunchHelper.java:33)
at com.install4j.runtime.installer.helper.launching.LaunchHelper$2.fetchValue(LaunchHelper.java:110)
at com.install4j.runtime.installer.helper.launching.LaunchHelper$2.fetchValue(LaunchHelper.java:107)
at com.install4j.runtime.installer.helper.comm.actions.FetchObjectAction.execute(FetchObjectAction.java:14)
at com.install4j.runtime.installer.helper.comm.HelperCommunication.executeActionDirect(HelperCommunication.java:271)
at com.install4j.runtime.installer.helper.comm.HelperCommunication.executeActionInt(HelperCommunication.java:251)
at com.install4j.runtime.installer.helper.comm.HelperCommunication.executeAction(HelperCommunication.java:223)
at com.install4j.runtime.installer.helper.comm.HelperCommunication.fetchObject(HelperCommunication.java:206)
at com.install4j.runtime.installer.helper.launching.LaunchHelper.launchApplicationWithResult(LaunchHelper.java:107)
at com.install4j.runtime.installer.helper.launching.LaunchHelper.launchApplication(LaunchHelper.java:79)
at com.install4j.runtime.beans.actions.UninstallPreviousAction$UninstallerThread.run(UninstallPreviousAction.java:242)
java.lang.InterruptedException: sleep interrupted
at java.lang.Thread.sleep(Native Method)
at com.install4j.runtime.installer.helper.launching.LaunchHelper.launchApplicationDirectly(LaunchHelper.java:157)
at com.install4j.runtime.installer.helper.launching.LaunchHelper.access$000(LaunchHelper.java:33)
at com.install4j.runtime.installer.helper.launching.LaunchHelper$2.fetchValue(LaunchHelper.java:110)
at com.install4j.runtime.installer.helper.launching.LaunchHelper$2.fetchValue(LaunchHelper.java:107)
at com.install4j.runtime.installer.helper.comm.actions.FetchObjectAction.execute(FetchObjectAction.java:14)
at com.install4j.runtime.installer.helper.comm.HelperCommunication.executeActionDirect(HelperCommunication.java:271)
at com.install4j.runtime.installer.helper.comm.HelperCommunication.executeActionInt(HelperCommunication.java:251)
at com.install4j.runtime.installer.helper.comm.HelperCommunication.executeAction(HelperCommunication.java:223)
at com.install4j.runtime.installer.helper.comm.HelperCommunication.fetchObject(HelperCommunication.java:206)
at com.install4j.runtime.installer.helper.launching.LaunchHelper.launchApplicationWithResult(LaunchHelper.java:107)
at com.install4j.runtime.installer.helper.launching.LaunchHelper.launchApplication(LaunchHelper.java:79)
at com.install4j.runtime.beans.actions.UninstallPreviousAction$UninstallerThread.runJavaUninstaller(UninstallPreviousAction.java:329)
at com.install4j.runtime.beans.actions.UninstallPreviousAction$UninstallerThread.run(UninstallPreviousAction.java:245)
java.lang.InterruptedException
at java.lang.ProcessImpl.waitFor(ProcessImpl.java:451)
at com.install4j.runtime.installer.helper.versionspecific.NoHelper.waitForOrTerminate(NoHelper.java:100)
at com.install4j.runtime.installer.helper.versionspecific.Java8Helper.waitForOrTerminate(Java8Helper.java:19)
at com.install4j.runtime.installer.helper.versionspecific.VersionSpecificHelper.waitForOrTerminate(VersionSpecificHelper.java:83)
at com.install4j.runtime.installer.helper.launching.LaunchHelper.launchApplicationDirectly(LaunchHelper.java:194)
at com.install4j.runtime.installer.helper.launching.LaunchHelper.access$000(LaunchHelper.java:33)
at com.install4j.runtime.installer.helper.launching.LaunchHelper$2.fetchValue(LaunchHelper.java:110)
at com.install4j.runtime.installer.helper.launching.LaunchHelper$2.fetchValue(LaunchHelper.java:107)
at com.install4j.runtime.installer.helper.comm.actions.FetchObjectAction.execute(FetchObjectAction.java:14)
at com.install4j.runtime.installer.helper.comm.HelperCommunication.executeActionDirect(HelperCommunication.java:271)
at com.install4j.runtime.installer.helper.comm.HelperCommunication.executeActionInt(HelperCommunication.java:251)
at com.install4j.runtime.installer.helper.comm.HelperCommunication.executeAction(HelperCommunication.java:223)
at com.install4j.runtime.installer.helper.comm.HelperCommunication.fetchObject(HelperCommunication.java:206)
at com.install4j.runtime.installer.helper.launching.LaunchHelper.launchApplicationWithResult(LaunchHelper.java:107)
at com.install4j.runtime.installer.helper.launching.LaunchHelper.launchApplication(LaunchHelper.java:79)
at com.install4j.runtime.beans.actions.UninstallPreviousAction$UninstallerThread.runJavaUninstaller(UninstallPreviousAction.java:329)
at com.install4j.runtime.beans.actions.UninstallPreviousAction$UninstallerThread.run(UninstallPreviousAction.java:245)

Adria Alonso

I've Solvet it!.

Just here to share the resolution.

We were using Jira in another language in order to test a plugin
I changed Jira to the language it was before the change (Moving to the snapshot before the upgrade) and the SetUp was able to find the correct folder from the begginning.
Upgraded succesfully.

FYI @Atlassian

Meisam Rezapuran

Thanks 👍

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