Is it possible to have a multi-select / drop-down list on the customer portal that gives you different custom text fields to fill in depending on what option you've picked?
This is a pretty good tool for that:
https://marketplace.atlassian.com/apps/1212161/extension-for-jira-service-desk?hosting=server&tab=overview
Thanks, that addon looks great.
Two other apps can also help do achieve this:
Full Disclosure: I'm the PM for ProForma
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