Weekly Report / export Report for Tickets

Marcus Breitenbach_19fesc

Hello,

we are using ServiceDesk and we need weekly reports for different requirements.

all tickets, status not closed - priority selection.

Export should be

The key (ticket ID), summary, prio etc.

Every week (the last week) - send per mail and / or create an new ticket.

I tried some apps - but i cannot find one..

Thank you

Michael Kuhl {Appfire}

Hi @Marcus Breitenbach - You should be able to do this with an issue filter subscription.  

I'm not sure what you mean my priority selection.  Can you elaborate?