Trouble commiting DueDate after setting it with groovy/script runner

Question

Currently, we have routine issues where the status resets each week. This escalation service is working as intended. However, we are trying to incorporate the following script to adjust the system field 'DueDate' to be set for 7 days from the date when the escalation fires. The following code updates the date and returns the correct value but it doesn't appear to be committing the date of the provided ISSUEKEY.

Here is our code:

import java.sql.Timestamp
import com.atlassian.jira.component.ComponentAccessor
import com.atlassian.jira.issue.IssueManager
import com.atlassian.jira.issue.MutableIssue

def customFieldManager = ComponentAccessor.getCustomFieldManager()
IssueManager im=ComponentAccessor.getIssueManager()
MutableIssue issue = im.getIssueObject('ISSUEKEY')

issue.setDueDate(new Timestamp((new Date() + 7).time))
issue.getDueDate()

Michael Edwards_3pl5yn · Answer

Trying to run it in the build-in script as part of an escalation service.

Leo_e8op2r · Answer

@Michael Edwards,

May I know where you are running this script?

1. Post-Function?

>>> If so check the order of post-function, it should be top of re-index post-function

2. Script Listener?

>>> if so you'll have to include "EventDispatchOption" method

def issueManager = ComponentAccessor.getIssueManager()

def appUser = ComponentAccessor.getJiraAuthenticationContext().getLoggedInUser()

//place duedate update code here

issueManager.updateIssue(appUser, issue, EventDispatchOption.ISSUE_UPDATED, false)

Hope this helps

BR,

Leo

Fernando Bordallo · Answer

Hello @Michael Edwards

I believe you might find your answer in the thread: https://community.atlassian.com/t5/Jira-questions/Script-Runner-Due-date-Set-Up/qaq-p/868148 👀