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Unable to find SLA option in project

k_jibin_m

I am project lead for one Jira Project but still unable to find the SLA option anywhere.

Accepted answers

All comments

Jack Brickey

SLAs apply to Jira Service Desk not Jira Software or Core. Are you working w/ JSD project? What do you see under Project settings?

Michael Kuhl {Appfire}

SLAs can be managed by Project Admins or Jira admins. If you are a project lead, but not a project admin then you cannot manage SLAs.

Learn more: https://confluence.atlassian.com/servicedeskserver/setting-up-slas-939926373.html

k_jibin_m

issue types

component

version

work flow etc.

screen

roles

k_jibin_m

I am the project admin.

Jack Brickey

So it appears that you are on a Jira Software project not a JSD project. SLAs do not apply to JSW projects w/o some addon to offer such a solution.

Cony Sanz

This is more of a questions than an answer. Is this still the same as of 2022? If I'm using Jira Software project, I can't use SLAs? Thanks!