Jira Service Desk Notifications Not Working

Question

Hi Dear Colleagues form Atlassian Community.

I have a connection to a mail server in order to send notifications to users when they open a Request.

This option was working a few days ago.

Unfortunately at the moment they are not working anymore.

Do someone have any idea about How I can fix this problem?

Kind regards Miguel Morais

Andrew Laden · Answer

In particular, try sending a test mail from the outgoing mail configuration page. (Under the "System" administration menu

Also check the mail queue -> Error queue

Andrew Laden · Answer

missing a .

https://confluence.atlassian.com/jirakb/troubleshoot-email-notifications-in-jira-service-desk-777026983.html

Tony Rossiter · Answer

@Maikes

Is this problem system wide or just one project?

Here’s a good troubleshooting guide:

https://confluenceatlassian.com/jirakb/troubleshoot-email-notifications-in-jira-service-desk-777026983.html