Can I populate the Component or Label field via JIRA Email Handler?

Mike Zwink

I have a need to parse incoming emails and based on keywords, populate either the Component, Label and Priority fields.  It doesn't look like this is possible without using an Addon such as SmartHandler for Mail.

 

Am I missing something?

 

On JIRA version v8.4.1 and JIRA Service Desk Server version 4.4.3

edwin vasquez_f9df79

Hello @Mike Zwink 

I’ve done something similar using the add on Automation for Jira. You simply do a rule that runs when issue is created, then if it contains keyword apply label, priority, component, etc. 

You can see how it works by testing it here. 

https://docs.automationforjira.com/rule-playground/#/

Hope this answers your question.