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Why can I not create subtasks anymore?

chantelle_lea

Every time we create a subtask I get the following error:

Accepted answers

Mohamed Benziane

Hello @chantelle_lea

Do you have a required field on your create screen (for the subtask) ?

If yes try this :

Workaround
Remove the required field
or
Open the issue in JIRA, outside the board view, there you will be able to create a new Subtask.
or
Disable the new JIRA issue view.

You will find more info in this link

Hope this helps

All comments

Mohamed Benziane

Hello @chantelle_lea

Do you have a required field on your create screen (for the subtask) ?

If yes try this :

Workaround
Remove the required field
or
Open the issue in JIRA, outside the board view, there you will be able to create a new Subtask.
or
Disable the new JIRA issue view.

You will find more info in this link

Hope this helps

Jack Brickey

Hi Chantelle, that is an odd error. Have you tried other projects? Can you create tasks ok, just not sub-tasks? Do others have this same issue? Depending on these answers I suspect you may need to reach out to Atlassian Support as it may be something weird with your instance.

chantelle_lea

Hi, Yes i have the option to create subtasks but only to add the title, it used to work but has suddenly stopped for all users.

Switched to old view and it works, thank you !!!!!!

Mohamed Benziane

Nice. I'm glad i could help you. Feel free to accept the answer to help other member who may have the same issue.

Mohamed Benziane

Hi,

Yes you have some limitation, they are listed in the link below :

https://confluence.atlassian.com/adminjiracloud/limitations-in-jira-cloud-free-plans-979432180.html