Customers & Users differ

Hannes

Hi,

 

I think I have a misunderstanding of the customers in JIRA. Maybe you can help me here?

 

- The Service Desk is public 

- I have 4 Customers, A B C and D

- I have 5 users, A B C and E! and Admin

 

So E is not a customer in the list, but has the role Service Desk Customer. In addition D is not listed in the user list.

 

Who is in the customer list? Can I remove there anybody?

 

Best,

Hannes

Mike Bowen

Hi @Hannes 

1. What is your plan for your Service Desk? What are you trying to achieve? 
2. Do you know the difference between a customer and a user (service desk agent)? 
3. Why do you want users (A, B, C) to be customers? 
4. Do you know what the different roles are used for? 

Before doing anything it is best to know the above 4 answers. 

 

-Mike