How do I link articles to JSD Jira tickets?

Question

Hello. We'd like to implement the KCS methodologies to our workflow and first things first, we have to be able to link articles (in Confluence) to the Jira tickets. I know that we can Search an article, and then Share as comment, but how do you link whichever article you used to resolve a user's issue to the ticket?

The reason is that we'd like to be able to generate a report later on based on this linkage, for example, how many Jira tickets are linked to any particular article - this would allow us to analyze patterns of article reuse and identify opportunities for high impact business improvements.

Thanks!

khairul.anwar.sajali · Answer

Thanks, We'll investigate if this one does the job.

On a side note though, Atlassian should further develop their platforms (JSD/Jira + Confluence) capabilities to allow users to utilize KCS more easily. They've been promoting KCS for a while now but I think the platform is not 100% there yet.

edwin vasquez_f9df79 · Answer

Unfortunately, this is all I fine.

https://confluence.atlassian.com/confkb/how-to-obtain-a-list-of-all-pages-and-spaces-integrated-with-jira-779302426.html

khairul.anwar.sajali · Answer

Thanks for your response @edwin vasquez and the warm welcome!

I am aware of this method of linking. I wasn't able to figure out how I can generate a report, for example:

* How many cases are linked to to Article X; or
* What are the top linked articles in the past 30 days, etc

Do you know how I could do that? Where do I generate the report, on JSD/Jira side or Confluence side? Thanks in advance!