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Can I set up the Customer Portal to display all issues for a certain site?

Rhonda Urbanczyk

I have a custom field in my issues called "Site", which is where our team notes the site that the request impacts. Each site has several stakeholders, and I would like them to be able to see all of the issues for their site.

I've been going crazy looking for an answer, and I just can't find one - any assistance would be so greatly appreciated!

Rhonda

Comments

Veera_zqt9p1

@Rhonda Urbanczyk

You can achieve this by putting the stakeholders into seperate Organisations based on the Site, and share all the relevant tickets with that Organisation.

With that all the stakeholders can see tickets created by others in their Organisation.

You may refer to below document for more details.

https://confluence.atlassian.com/confeval/jira-service-desk-evaluator-resources/jira-service-desk-grouping-customers-into-organizations