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How to give a issue Readonly access to a customer in Service Desk ?

Hello,

Some customers of my Service desk want to be watcher of some tickets created.

Even if I granted them with the ReadOnly rule, when I add them as Watcher,

I got a error "The user xxx does not have permission to view this issue. This user will not be added to the watch list."

Any idea ?

Regards

Accepted answers

Susan Hauth _Jira Queen_

Hi Veronique,

Only licensed jira users can be watchers on service desk issues. You can make your customers participants and then they will be able to be updated.

Hope that helps

Susan

All comments

Susan Hauth _Jira Queen_

Hi Veronique,

Only licensed jira users can be watchers on service desk issues. You can make your customers participants and then they will be able to be updated.

Hope that helps

Susan

Hi Susan,

I didn't precise but my Customer are Jira users : they can create a ticket, but I can't add them as watcher

Susan Hauth _Jira Queen_

Hi Veronique,

Your customers don't need to be licensed to create issues.

Susan

How can I know if they are ( or not ) licensed users ?

Vero

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