We have Service Desk set up in Jira Server. Customers have jira accounts and accounts are associated with organizations accordingly under Service Desk customers.
These users create service desk requests through servicedesk portal. Later, all submited issues are visible from servicedesk > company > requests list. Most of the requests when opened work as they should: organization users can view and comment on these issues.
However, very randomly, some issues when opened are displayed with empty box with "No requests found, raise another request."
Issues are created, worked on, transitioned identically, nevertheless some issues are not visible to customers and I cannot figure out why this is happening.
