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Why cannot I accept a team invitation

makandra GmbH

I received an email to join a Team on Bitbucket. When I have to sign in I'm directly transferred to the list of my repositories/overview.

With other accounts they are asked to accept the invitation. This does not happen for my account.

I don't see the team in the Teams section and I don't have access to the repositories of the team.

Accepted answers

All comments

Angélica Luz

Hello Makandra,

Thank you for reaching out to Atlassian Community!

Reading the details you provided, it seems that you are not being redirected to the right link or the person who added you to the team, removed your account, so when you click to the link, you are not redirected to join the team.

Have you tested accepting the invite using the incognito mode? With this test, you will confirm that you are not logged in using any other account.

Also, can you please ask the user who sent you the invite to remove and add you again to generate a new invitation?

Regards,
Angélica

makandra GmbH

Hello Angélica,

thanks for your response. Yes I'm not redirect to the right link (I have tested it with another account).

I have logged in and out of this account, also with incognito mode. I have received the link already multiple times but with no difference in behavior.

So the problem still persists.

Best regards,

Stefan

Angélica Luz

Thank you for testing, Stefan.

We can see that your account is associated with only one Bitbucket site.

Can you please confirm with the Bitbucket admin who sent you the invitation to confirm if the site is a free tier?

The Bitbucket free has a 5 user limit, so if they invite anyone else that past the user limit, the invitation link will not work because there are no more seats available.

To fix this they can upgrade their site to standard or remove users to reduce the user count.

Bitbucket free

makandra GmbH

Hi Angélica,

the team that sent the invite is on the Standard Plan. I just received another invite but it's still not working.

Best regards,

Stefan

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