How to make difference between Service request change

serge calderara

Dear support,

From the service Desk portal our customer are able to submit different type of request.

Based on the ITIL patterns, when we talk about changes they can be different change type like :

Standard Change
Normal change
Emergency Change

How can we make difference on this type of request in order to flag them later on to be properly report on dashbooard.

Thanks for your advise

regards

Thomas Deiler_db00h3

Dear @serge calderara ,

you are talking about dashboard view, not queries. So the maximum flexibility you can get by having a one to one mapping of "Request Types" to "Issue Types". If your give me more details about this "flagging", I can provide a less generic answer.

So long

Thomas