Issues with editing Excel documents with Office Connector

Dan_uug3zs

We have the macro placing the Excel document on a confluence page, it has the edit button where it can open with the Atlassian companion. However when it begins to open up MS Excel it get hit with a "because the file format or file extension is not vald" it could not open.

 

I am using the SAML SSO for Confluence not sure if SSO might be causing the issues. I remember using SSO in another instance of on-prem confluence but didn't have this issue. 

 

Any thoughts would be awesome!

 

Shannon S

Hello Dan,

Thanks for bringing this to us. Happy to help figure out what's going on here. I just have a few questions for you!

1. Does this occur with any Excel document on any page in Confluence?
2. Do you have the same issue with Word and Powerpoint documents too?
3. Are all users able to replicate the problem across different computers?
4. What version of Office are you using?
5. What is your Confluence version?

The error you are encountering is usually a Microsoft issue, and not related to the Companion app. For example:

• Fix Excel Cannot Open the File Because The Extension Is Not Valid
• Error message when you try to open a workbook that you receive in an e-mail message for review in Excel 2007: "Excel cannot open the file"

Based on the information in those articles, can you give the fixes a try and see if it solves your issue?

Thank you!

Regards,

Shannon