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Resoultion field

Corinna Führing

Hello, i want my resolution field only to appear in the closed and resolved screen of a task how do i do that. It keeps apperaing as required in the create Task screen, although i removed it from the task screen. It is in use in our bug workflow as wel. There it is required....

Accepted answers

Nic Brough -Adaptavist-

I suspect you've looked at the wrong screen(s).

Go to the project in which you are creating the task. Go to the admin part and look for the "issue type screen scheme" and go into it. This will list the "screen scheme" in use for each issue type (there may well only be one and it might just say "all issue types"), so go find the one in use for "tasks". Go into that "screen scheme" and check what "screen" is in use for View, Edit and Create (again, there may only be one shared one).

Do the same for "bugs" in the project.

Once you have established what screens are in use, you can change them, removing resolution from create/edit.

All comments

Phill Fox

Hi Corinna

Can you check that you have removed it from the Create Screen associated with your task issue type. You may need to create a new create screen for your bug workflow if you want to keep the resolution in there.

Corinna Führing

TaskScreen.jpg

Corinna Führing

Here it does no more appear on any screen

Nic Brough -Adaptavist-

I suspect you've looked at the wrong screen(s).

Do the same for "bugs" in the project.

Once you have established what screens are in use, you can change them, removing resolution from create/edit.

Nic Brough -Adaptavist-

Ah, ok, Phill beat me to it, and now there's a screen shot. In that screen shot, you need to go into the "NTG Task Screen" and remove resolution from the screen. (There's a bit of a cheat here - you can remove it from the "view" screen and it will still appear ok because it's a system field)

Corinna Führing

NTGIssue.jpg

Corinna Führing

Task are in use in NTG Issue type Screen scheme

Corinna Führing

TaskScreen.jpg

Nic Brough -Adaptavist-

I'd guess it is on the other tab.

Corinna Führing

no it is not.. i checked all the tabs....

Corinna Führing

the problem is it is ok i remove it from the tabs and all fine. but next day i got to Jira it s there againn , as required....how should i generall handle this resolution field........? what is with the Resolve issue screen that ships whith Jira, how to use this ?

Corinna Führing

Resolution.jpg

Corinna Führing

is Edit Hire Screens the default for Field configuration Resolution field ? I wonder Required is not appearing ?

Resoultion.jpg

This is how whole scenario looks like,,iin my screens,,,not good I think...)-; i should have a no everywhere as a first step ?

Nic Brough -Adaptavist-

I'm afraid I don't understand the table, it doesn't tell me anything. You need to look at the *screen scheme* for the issue type first. What *screens* does that use? Then look at the workflow and tell us what screen is selected for the close/resolve issue transitions

Corinna Führing

Issue Type Screen Schemes.jpg

Corinna Führing

uppps i got lost....this is my Issue Type Screen scheme...but i thought my screens show which filed is shown on the scheme ? or am i wrong ?

Corinna Führing

Screen Scheme.jpg

Corinna Führing

and this is my screen scheme-...

Corinna Führing

what does a screen scheme exactly show again..i get confused about this concept..../-;

Nic Brough -Adaptavist-

Ok, let's stop and step back. Your schemes seem very confused and I can't make a lot of sense of them. I'd like to step through a complete separation of screens. So, could you do the following:

Create four new screens, calling them something like:
- NTG Create
- NTG Edit
- NTG View
- NTG Resolve
- Do NOT place the resolution field on the first three. It should only be on the fourth
Now create a new Screen scheme (called NTG Screen scheme) which should say:
- Create: NTG Create
- Edit: NTG Edit
- View: NTG View
Now create a new issue type screen scheme (called NTG issue type screen scheme) which we will keep very simple (it's easy to change later)
- All issue types: NTG Screen scheme
Now associate that issue type screen scheme with your project
Finally, go into your workflow for the project and check all the transitions, such that:
- All transitions from open type status to closed type status use the transition screen: NTG Resolve
- All transitions from closed type status to open type status use a post function set to clear resolution field

This should make this project totally independent of others in terms in screens, so you can't mess these up by changing other project settings.

Corinna Führing

Hy i can understand why this is confusing.´, but my question first. Isn t it useful to create diferent screens for different kind of Issue types in the NTG Project...since for each Issue type i want to see different fields on it..that s why we made this separation and that s why i do not want to change it now...

Corinna Führing

I think i understood it: I create an Issue type screen scheme for in my case 3 Project where all the 9 issues i am using do appear. In the (9) screen scheme i define how the screens are shown for which operation. EG i want for a Bug creation another screen than for editing it( Which is not my case up to now). And the screen finally just show me in which order the fields will be displaces on the screen. So coming back to my problem i have to make sure that nowhere in my screen schemes the resolution field appears ..am i right ??

Nic Brough -Adaptavist-

Correct, you do not want the resolution field anywhere in the screen schemes. It is only for transition screens

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