AD user login trobuleshooting

Question

Hi,

We're using Jira with AD accounts, and one of our users cannot log into the system.

Could You please lead us how we can troubleshoot the issue in order to resolve login problem? Where can we find relevant information in logs?

Thanks,

J

Adrian Stephen_q490r0 · Answer

Hi @JJJ

You may find the logs related to log in here:

* JIRA_HOME/log/atlassian-jira-security.log

Adria Alonso · Answer

You should be able to get some logs from

\Application Data\JIRA\log\atlassian-jira.log