Jira Service Desk - Muti-tenancy in the same project

Miguel Santos_gfm528

Hello all,

Is it at all possible to implement mutiple "tenants" (if you can call them that) in Jira Service Desk?

What I mean is: I want to have a single project, that has 3 teams (Helpdesk, 1st Line Support, 2nd Line Support) and I want that people from those 3 teams only see issues that are attributed to their group and not all issues in the project.

Thank you.

edwin vasquez_f9df79

Hello Miguel,

There are multiple ways to do this. You could set up components for Help Desk, 1st line support, and 2nd line support. You can then set up queues that are labeled the same as the 3 new components and then enter a query that will only look for issues with the specific component.

In regards to the visibility, you could create 3 project roles for the 3 levels you want. You can then create an issue security scheme with three levels of security. You will then assign those 3 projects roles individually to each Security level it requires. 

 

You can test around and play with a couple of different configurations, but this is came to mind and I've seen multiple people do. Although, the visibility is not as common as most like for different teams to view different queues. 

 

Let me know if this helps or answer your question.