Disable customer satisfaction when ticket's "Resolution" is set to "Cancelled"?

Dominik_efqabx

Hi!

Currently, when a ticket is cancelled (resolution set to cancelled) customers still get the notification mail to rate how satisfied they were with the way their ticket was handled.

Is it possible to not send the notification in this case?

Any ideas appreciated.

 

(Allgmeines Ereignis = Generic Event)

Thanks!

Cheers,
Dominik

Jerry Ryan Ishmael

Unfortunately, The Service Desk CSAT rating feature is very restrictive. The short answer is no.

See here: https://community.atlassian.com/t5/Jira-Service-Desk-questions/customer-satisfaction-rating-via-Email-and-customer-portal/qaq-p/1221890