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Automatic issue creation

Jamil Rahimov

When employee sends email to all staff from outlook, system automatically creates issue on jira.

I know that we can configure e-mail on project for automatic issues.

BUT project e-mail is service-desk@***.** but employee sends e-mail to everybody@***.**

How can I find why does it create issue?

Accepted answers

edwin vasquez_f9df79

Hello Jamil,

Is service-desk@***.** a member of the everybody@***.** distribution group? if so, it will receive a copy of the email as well and therefore create a ticket.

Does this answer your question?

All comments

edwin vasquez_f9df79

Hello Jamil,

Is service-desk@***.** a member of the everybody@***.** distribution group? if so, it will receive a copy of the email as well and therefore create a ticket.

Does this answer your question?

Jamil Rahimov

@edwin vasquez
I already check this but service-desk@***.** isn't member of everybody@***.**.

edwin vasquez_f9df79

are there any groups that service-desk@***.** is a member of that may be members of the everybody@***?

edwin vasquez_f9df79

If not, I'd do a mail trace for email sent from that user to Service-desk@*** to see how/why its being delivered.

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