Expiration of Service Desk Licence - what happens to the tickets?

Question

Hi everyone,

our Service Desk Licenses will expire at the end of March and we are not going to extend them. We will continue using Jira Software though.

Can anyone tell me what happens to the tickets belonging to the Service Desk project? Can we still see those tickets? Can we even still edit them afterwards? For example, are we still able to close open tickets?

Thank you very much in advance for your help!

Cheers,

Maxine

Mario Abud · Accepted Answer

A server licence is "perpetual" - your Jira Service Desk will continue to work as it did before it expired.
But you can't raise support requests and upgrade to any version released after the end of the licence

Regards

Kat Warner · Accepted Answer

The functionality of JSD remains the same however you can no longer upgrade i.e. benefit from improvements, bug fixes, and security patches.

Your ability to upgrade Jira Core and/or Jira Software is also affected even if they have a current license due to compatibility requirements.