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TTS Plugin : Config of SLA to next business day

Ionascu Irina

Hello!

Does someone know if it´s possible using the TTS Plugin to configurate SLA with the deadline of next business day? Taking into account that the ticket can be opened in any moment of the day.

If it´s not possible using the TTS plugin, does someone know if there is way to implement this? I need to mention that I am not using Jira Service Desk

Thanks!

Irina

Accepted answers

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Iago Docando

I've never used that plugin but in the documentation I've seen that you can set SLA END time from a custom field.

https://confluence.snapbytes.com/display/TTS/Defining+SLA

Just use a calculated date/time field. Jira Misc Custom Fields could do that. I don't think it is a free plugin any longer BUT since your need is this very specific you could probably check older versions and use v 1.7.2, wich was still free to use.

https://marketplace.atlassian.com/apps/27136/jira-misc-custom-fields/version-history

Other plugins could do the trick aswell. The main thing is being able to place the date you want in a new custom field.

SIL custom fields can be an option too, maybe a bit more complicated to non programmers in general but for this simple case there's not much difference, I guess.

I hope you can get it done. Let us know if it worked for your

Tuncay Senturk _Snapbytes_

Hi @Ionascu Irina

@Iago Docando is totally right. You will need to use date field for the SLA End and set the custom field to the end of next business day programatically.

However, as the product owner of TTS, I can announce that this is one of the backlog items, but I can't give an exact date now.

Thanks

Ionascu Irina

Hi, thanks @Iago Docando and @Tuncay Senturk _Snapbytes_

Then do you know if it´s possible to create that custom field with a groovy script? Or it is possible only using the add on postes by Iago?

Tuncay Senturk _Snapbytes_

Hi @Ionascu Irina

You can create a Jira date custom field and set it via groovy script easily.

If you are using Script Runner, simply create date custom field, add a script post function and set custom field date value using Groovy script.

If you need help on writing the script let me know and I will try to help you achieving that.

Ionascu Irina

Hi @Tuncay Senturk _Snapbytes_ ,

I have tried to use the "Calculated number field" and after the creation of the field I cannot configure it as I don´t have any option for Groovy script or any other math formula. I have read that the formula should be stored in the description of the field, but I don´t know how to do it as I tried a simple example and it´s not working.