How do I upload attachment to JIRA Issue via REST API and make share it with customer?

Vahid_Azad

Dear All,

 

I could successfully attach a file to a Jira issue, however, it's not publicly available, in other words, customers can not see the file.

I used curl for this integration and could not find a way to share the attachment.

any comment or suggestion is welcome.

Thanks

Jack Nolddor [Sweet Bananas]

Hi Vahid Azad,

By default customers cannot see attachments unless you share it within a public comment.

So I believe you must create a comment referencing the new file you've just uploaded using the folloing syntax:

images files:

!image-2020-01-10-08-36-21-609.png|thumbnail!

or for other files:

[^documentation.pdf]

 

 

Alternatively you can use a third-party app such as Extension for Jira Service Desk to allow attachments be viewed by customers.

 

Kind regards