Hi Dears,
Is it possible to open issues using mail handler for unlicensed users
jira version is 8.3.
Kind Regards,
Yasmeen
HI @Yasmeen Kh
Welcome to the community!
Can I ask...What do you mean Open issue?
Hi Yasmeen,
Yes it is possible. You cand map different Email Adresses for diferent issue type:
ex. If user wil send a email to bug@gmail.com in jira will be created a Bug
ex. If user wil send a email to task@gmail.com in jira will be created a Task
The main problem is that the reporter will not receive notifications.
You may fix this issue with Automation for Jira or Script Runner.
I mean creating issues and comments using email for a project
You mean i have to create many mail handlers for each process? new task, comment, etc?
I sugest to build email handlers only for "Create a new issue or add a Comment to Existing Issue".
The main problem will be with the notification.
The Reporter will not be notify about: The ticket is created. The status in change. The issue is updated.
For this issue you can:
1.Build you own scripts in Python importin Jira library
2.Use Plugins: Automation for Jira, Script Runner
Hi Cristin,
we already have an email handler for the project and configuration set to create a new issues..We faced a problem within the unlicensed users, their emails stuck on the mail handler queue. based on my research, i found we can use jira plugins such as receive me plugin and i need to find another way instead of using plugin ( free resources)
Thanks for your efforts
Hi All,
Can someone explains me What do mean by Mail Handler pls?
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