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All admins are getting emails on internal notes on issue

Randal Schmidt

How do I turn this off? I do not need all issue updates to be emailed to all admins. The fact it is "internal" means it should only be for the assignee.

Comments

Michael Andolfatto_a62ntx

Hi @Randal Schmidt ,

You can disable certain notifications such as Issue Commented on the project's notification scheme.

There are two parts to Jira Service Desk- the Customer Portal and the Project. "Internal" refers to the latter, meaning anyone who has access into the project's backend will be able to view it. It is simply hidden from the customer.

Randal Schmidt

Okay. I deleted "Watchers" from any notification on issue updates. Not the best solution but we are all getting emails anytime we comment on our tickets using "internal comment".