nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

What is the best way to invite external agents to a single project?

Chris Knowlton

We are looking to have 2 external users work on a project with our internal team. What's the best way to invite the 2 external agents so that they only see the 1 project and not the rest of our service desk projects. In testing this the external user I invited could see all projects unless I marked them private, but that only works for next-gen, and is a cumbersome way to set up permissions. What I would like ideally is to be able to assign project permissions to users.

This is a cloud hosted Jira Service Desk with a mix of classic and next-gen projects.

Thanks!

Comments

John Funk

Hi Chris - Take a look at the Permission Scheme for the projects to see who has Browse Projects permission. I would suggest adjusting that to just use Project Roles and that the project roles are not universally allowing all users to see them.

Veera_zqt9p1

@Chris Knowlton

Below KB article explains how you can restrict project permissions to specific users/groups. This is not specific to Jira Service Desk, but applying the project permissions are same for all Jira classic projects.

https://confluence.atlassian.com/cloudkb/how-to-restrict-project-access-for-teams-in-jira-cloud-953142266.html

Chris Knowlton

Thanks @Veera and @John Funk for the information, this was helpful. It looks like this is another reason not to (yet) user next-gen projects, they are not affected by the permission settings the same way classic is.

Veera_zqt9p1

You are welcome, @Chris Knowlton

John Funk

:-)

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

new-to-jsm