In our ticketing queue, the SLA sometimes shows the "Time to first response" is listed first, and other times the "Time to resolution" is on top. Is there a way to keep the "Time to first response" listed on top all the time?
Hey there!
I'm not aware of a way that you can organize SLAs to always be ordered in a specific way.
There's a previous post on this that gives some clarity on the SLA organization:
https://community.atlassian.com/t5/Jira-Service-Desk-questions/Order-of-SLAs-in-SLAs-div-issue-view-screen/qaq-p/721723
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