How can i a customer 's request can be automatically link with its organization in the widget

julien_philippon

Hi, 

Happy new year !

I want to use Jira service desk for customer relationship but i have two issues. I create Organization and add customers to these one

When a customer create a new request by using the widget, i would like that its request  to be automatically assign to the organization of the customer. how can i do this ?

I tried to create an automation rule but the field organization is not proposed when you choose "the issue is created". 

I can't either add it to the request form in the widget because it's a context field and not a multi-line custom field.

My second issue is close to this matter. Is it possible to link a customer Jira account (still in an organization) to an internal account of ou plateform so that's the e-mail field in the widget is automatically fill ? How do you do that ? 

 

Thanks for your help,

Julien

John Funk

Hi Julien - Welcome to the Atlassian Community!

I am pretty sure you can do this with the add-on Automation For Jira. Take a look at this link to see if it provides the information you need.

https://community.atlassian.com/t5/Jira-Service-Desk-questions/Automatically-adding-an-Organization-or-Request-Participants-to/qaq-p/1106458