nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Unable to log in

Guilherme Luchesi

Hello,

When any user tries to log in, it gives the following error message:
"Sorry, an error occurred trying to log you in. Please try again."

Checking the log, there is the following:
"The following URL does not specify a valid Crowd User Management REST service ..."

Which is weird, though, because no one updated, changed user info or something similar. It has just stopped working.

I'm using the self-hosted confluence 5.9.2.

Can anyone give me some light, please?
Thanks.

Accepted answers

Guilherme Luchesi

We've fixed it yesterday by restarting the database service

All comments

Cristiano Mariano

Hi @Guilherme Luchesi ! How are you doing?

A few things to take a look at:

New firewall blocks (in case they are controlled by another team in your company)
Expired SSL certificates (in case you use https)

Hope this helps!

Guilherme Luchesi

Hi @Cristiano Mariano ,

Just to let you know, we've fixed it yesterday by restarting the database service (yes, I know, but nobody thought on doing that in days).

Well, thanks for your help anyway.

Guilherme Luchesi

We've fixed it yesterday by restarting the database service

Cristiano Mariano

Hi @Guilherme Luchesi !

Really glad it worked in the end.

Cheers!

Ayodeji_Adedeji

hello, mine says operation is too slow. difficulty reaching the datrabase.

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