How do I prevent receiving multiple mail from the same mail with incoming mail settings?

metinbulak

Hi,

 

I use jira service desk and our customer create issue with incoming mail server.

I dont want to receive mail from the same adress in 5 minutes.

Is it possible prevent receiving multiple mail from the same mail adress in 5 minutes.

 

Thanks.

Grigory Salnikov_0hffsd

Hello @metinbulak 

I think the "Message threshold" setting is the one you need. In more detail:

https://confluence.atlassian.com/adminjiracloud/advanced-configuration-868983204.html

Hope it helps.