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Redmine (plan.io) import fails with anonymous users

Peter Reiser_21xzqa

Hi community - we are migrating a large Redmine (plan.io) site to Jira and using the Redmine importer with Jira Core Version 8.3.5

It worked well but as soon as a ticket has an anonymous user as author then the importer crashes.

Do you have any hints how to fix this ?

Many thanks and best regards

Peter

com.atlassian.jira.plugins.importer.redmine.RedmineRemoteException: 
	at com.atlassian.jira.plugins.importer.redmine.RedmineClient.getUserName(RedmineClient.java:387)
	... 45 more

Accepted answers

Leonard Chew

It seems the importer just can't handle that.

com.atlassian.jira.plugins.importer.redmine.RedmineClient.getUserName(RedmineClient.java:387)

If you have access to your Redmine database, I would suggest to update all "user-less" redmine-issues with a dummy user, so that the import works.

All comments

Leonard Chew

It seems the importer just can't handle that.

com.atlassian.jira.plugins.importer.redmine.RedmineClient.getUserName(RedmineClient.java:387)

If you have access to your Redmine database, I would suggest to update all "user-less" redmine-issues with a dummy user, so that the import works.

Peter Reiser_21xzqa

Hi Leonard - thanks for your answer.

That's me current plan. But I was wondering if there is another way to fix it

Leonard Chew

You would have to patch your Redmine-Import Module in your Jira System for it to work, so it is very unlikely to be successful with that.

I'm sure Atlassian would appreciate it however, if you'd report the bug in the Redmine Importer

com.atlassian.jira.plugins.importer.redmine.RedmineClient.getUserName

Peter Reiser_21xzqa

We could fix the problem by adding a login for anonymous user in Redmine via direct database edit

...
<login>anonymous</login>
<firstname/>
<lastname>Anonymous</lastname>
<name>Anonymous</name>
...

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