nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Jira forgets login details in Safari

Ben Toohill

When I login to Confluence then switch to Jira I can see all projects but cannot click on anything, nothing will work. Also my profile doesn't seem to be logged in as my initials are not in my profile.

Everything seems to work ok in Chrome.

I have cleared Safari cache and restarted many times.

I can login to Jira from the Jira URL but as soon as I click on a project it does the same thing.

Any ideas?

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Tinker Fadoua

@Ben Toohill

You mean that your app links are configured properly and everything work fine switching back and forth between Jira/Confluence. However once in Chrome it doesn't work properly?

Just making sure I got your question right.

Best,

Fadoua

Ben Toohill

Hi @Tinker Fadoua Sorry for the confusion. The problem is for one of my staffs imacs.

Jira and Confluence seem to work fine in Google Chrome.

The Problem is in Safari, when they sign in either from Confluance or in Jira it looks ok but when you try and click on any links or projects in Jira nothing happens.

I have noticed in the profile they are not signed in (see image below) but we did at the start and we can see all the company info.

I have cleared Safari cache and restarted many times.

Not sure whats wrong just started happening on the 30th Dec

Thanks

Ben

Screen Shot.png

Tinker Fadoua

@Ben Toohill

Did you configure the app links? From the screenshot i see you are using cloud. I promise to try it tomorrow

Ben Toohill

Sorry @Tinker Fadoua not sure what you are talking about but, we have been using Confluence and Jira for 3 years now and with over 25 user and haven't had a problem with Safari accessing it. Not sure why it is just effecting this user.

Ben Toohill

Hi @Tinker Fadoua

Yes can you please send me the link.

Thanks

Ben

Tinker Fadoua

@Ben Toohill

Here is the link to open a support ticket with Atlassian Team:

https://support.atlassian.com/contact/#/

Best,

Fadoua

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