Apache forbidden. You don't have permission to access this resource.

Question

Hello All, I am trying to integrate Jira with Apache, as per the article here https://confluence.atlassian.com/adminjiraserver073/integrating-jira-with-apache-using-ssl-861253896.html My Apache server is already configured with a GoDaddy CA and wildcard *.mydomain.com and currently works well serving others Apache "alias" such https://server.domain.com/abc, https://server.domain.com/xyz The problem which I experience is related to the path https://server.domain.com/jira which returns permission access. Configuration Apache2 apache.conf Alias /jira "/usr/local/atlassian/jira/atlassian-jira" AllowOverride All Order allow,deny Allow from all Jira server.xml The user "jira" is a member of the Apache user group; The user "apache" is a member of the "jira" group". The apache server has been restarted many times with no effect. Any idea what the problem might be, please? What I am making wrong? Thanks in advance Sal

Sal Ila · Answer

Hi JP, Thanks for willing to assist me. As I guess that this task might be difficult to complete, may I suggest to split the troubleshooting in phases, thus making it easier to progress? Following your link in Confluence, this is what I now have in Step 1, Tomcat server.xml. ======================================================= " maxThreads="150" minSpareThreads="25" connectionTimeout="20000" enableLookups="false" maxHttpHeaderSize="8192" protocol="HTTP/1.1" useBodyEncodingForURI="true" redirectPort="8443" acceptCount="100" disableUploadTimeout="true" bindOnInit="false"/> " maxThreads="150" minSpareThreads="25" connectionTimeout="20000" enableLookups="false" maxHttpHeaderSize="8192" protocol="HTTP/1.1" useBodyEncodingForURI="true" redirectPort="8443" acceptCount="100" disableUploadTimeout="true" bindOnInit="false" secure="true" scheme="https" proxyName="jira.mydomain.com" proxyPort="443"/> --> root@linux:/usr/local/atlassian/jira/conf# vi server.xml root@linux:/usr/local/atlassian/jira/conf# vi server.xml If you're proxying traffic to Jira using the AJP protocol, uncomment the following connector line See the following for more information: Apache - https://confluence.atlassian.com/x/QiJ9MQ ============================================================================================================== --> ================================================= Step 1 / 4 Not changed anything in WEB-INF/web.xml. I have just left the default. Step 1 / 6 http://jiraserver:8081/jira. "This site can't be reached". Step 1 / 7 http://jiraserver:8080 No Warnings. It correctly lands to the Jira Dashboard. Commented out apache2.conf as per your request: # Alias /jira "/usr/local/atlassian/jira/atlassian-jira" # # AllowOverride All # Order allow,deny # Allow from all # Apache2 server restart, but Step 1/6 appears not satisfied, or not working.

JP _AC Bielefeld Leader_ · Answer

Hi,

are you sure you configured your Apache as described in:

https://confluence.atlassian.com/adminjiraserver073/integrating-jira-with-apache-using-ssl-861253896.html

I cannot find your proxy configuration. Also the directory mapping in apache.conf is not needed & wrong.

Best

JP